Versions Compared

Old Version 2

changes.mady.by.user Li Lian Cheong

Saved on

compared with

New Version Current

changes.mady.by.user Marie-Line Ardito

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


 KPI



Image RemovedImage Added


Info
iconfalse
titleProcess KPI Owner
Fabienne Perolini
Process Manager HtR
Aurelie DA SILVA


Info
iconfalse
titleD&PS ExpertSBS Decision & Piloting Solutions Team
WW Solutions:
  • Marie-Line Ardito
Regional Animator:
  • Emma Glasson (EMEA)
  • Karina Tsuji (LATAM & NAM)
  • Lilian Cheong (APAC)
Sophie Maillet



General Description

Service Line tab consists of:
  • Payroll Accuracy
  • Number of Payslips
  • Payroll Costs
  • Number of HtR tickets created
Capacity in which Human Resource handles payroll without errors
  • Payrolls errors can be analyzed by Month, Region, Country and Error Cause



Info
iconfalse
titleTarget Users
  • SBS Management
    Comitee
    Committee
  • SBS Services Lines Members
    CRM / BRM
  • GBUs Directors


Info
iconfalse
titleAuthorization & Rights
All the accesses must be validated by the
SBS General Manager
Request for accesses
Access form



KPI Calculation
Payrolls errors
Number of
HtR tickets created
with a subprocess = Error
from  all the groups with the words "PAY" or "Payroll", AND  with sub process 'Error' or 'Error - Payroll Only', with a value in the field "Number of Employee"
Date: based on the period end date of the month. if empty we take the creation date
Number of Payslips
Total number of Payslips managed by NGA
1/ US = (Payslips - 1500*) X 2 + (1500* X 4)
  • *Cytec employees (1500) have 4 payslips per month
  • Others employees have 2 payslips per month

2/ Mexico = (Payslips X 4)
4 payslips per month


3/ Solvay except : US, Mexico, Canada, Uruguay, Hong Kong, Saudi Arabia, Venezuela
1 payslip per month


Payment accuracy
Number of Payrolls errors / Number of Payslips
Payslip costs
Monthly NGA Contract cost per Country and per Payslip X Total number of Payslips per country managed by NGA
Sources
Payroll errors
Big Query table from Freshdesk
Refresh frequency:
Monthly
Payslips
Manual file from Northgate
Refresh frequency
Monthly


KPIs

Calculation
Employees' Tickets created by HR Workforce FTE
Number of HtR ticktets created (FD ticket type = HtR) Big query table from Freshdesk
Employees tickets created by Workforce HR FTE is coming from 2 sources :
a/ tickets created : total number of HtR request created => source Freshdesk
b/ HR workforce FTE : Workforce FTE attached to Entity SBS OPERATIONS HR (1349) => source BW query
Employees' Tickets Created - Repartition by Level
Number and Percentage of HtR tickets created split by FD Level

Sources


HtR Tickets
Big Query table from Freshdesk
Internal Workforce FTE
QV_BW_QRY_CPHRPANHR_0001
Refresh

Payrolls error

Core query
Freshdesk
QV query
Manual file - extraction from Freshdesk tickets
Refresh frequency
Monthly


Scope

  • Current year and previous year