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This page includes steps on how to manage user access in JIRA.

Jira manage URL : https://admin.atlassian.com/o/6fb8b2b6-5300-4535-a1da-d6519dfe89cf/users

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title	Create a new account

Warning

An ACTIVE user occupies 1 license seed and is paid by DT.

Did you know that every 1-2 months, there is a script to disactivate INACTIVE users to optimize license cost? Please be responsible and offboard users who no longer needs the license.

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title	Check if user is ACTIVE/INACTIVE

Warning
Perform this step BEFORE adding new user license.

Go to this URL: https://admin.atlassian.com/o/6fb8b2b6-5300-4535-a1da-d6519dfe89cf/users

?status=ACTIVE&status=SUSPENDED&status=DEACTIVATED

Enter email address of user in the search bar.

Three possibilities:

If grey out = user is INACTIVE
If bold = user is ACTIVE
If not found = user has never been onboarded

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After verification that the user does not exist, then proceed to add new user.
Click on the "INVITE USERS" button on top right
Enter the email address of the user. You can add up to 10 email addresses at one time, separated by a comma.
Select Users at Jira Product.
Click on "Invite users" button.

This will send a notification by email to the user on behalf of ATLASSIAN.

User needs to accept from the email invitation.

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title	Activate user if INACTIVEaccount

Warning
If user is INACTIVE/Suspended, you need to reactive user so that he/she can use JIRA again.

Go to this URL: https://admin.atlassian.com/o/6fb8b2b6-5300-4535-a1da-d6519dfe89cf/users?status=ACTIVE&status=SUSPENDED&status=DEACTIVATED
Enter email address of user in the search bar.
The user should be grey out.
Click on the user name to go to the detail page.
Ensure that account has 'Users' roles on Jira Product
Click on ... and ••• select "Restore Accessaccess".
This will be autosave and the user is ACTIVE again and be able to connect into JIRA.

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title	Create a new userSuspended/Disactivate account

Warning

An ACTIVE user occupies 1 license seed and is paid by DT.

Did you know that every 1-2 months, there is a script to disactivate INACTIVE users to optimize license cost? Please be responsible and offboard users who no longer needs the license.

If user is INACTIVE/Suspended, you need to reactive user so that he/she can use JIRA again.

Go

Go

to this URL: https://admin.atlassian.com/

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After verification that the user does not exist, then proceed to add new user

Enter email address of user in the search bar.
Click on the

"INVITE USERS" button on top right

Enter the email address of the user. You can add up to 10 email addresses at one time, separated by a comma.

Tick on the "JIRA SOFTWARE" checkbox

user name to go to the detail page.
Click on

"INVITE xx users" button

••• select "Suspend access".
This will

send a notification by email to the user on behalf of ATLASSIAN.

User needs to accept from the email invitation.

be autosave and the user is ACTIVE again and be able to connect into JIRA.

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title	Assign new user to JIRA project(s)

Warning
A user needs to be assigned to a JIRA project, if not, there is no point of having a JIRA LICENCE.

Once the user has been created, the user needs to be added to a specific Jira project.
Go to the JIRA project.
On the left panel, click on PROJECT SETTINGS > PEOPLE
Click on the "ADD PEOPLE" button on top right.
Start entering the email address of the user.
Assign him/her a role.
Click on the "ADD" button.

This will add the user to the JIRA project.

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title	Assign new user to a JIRA group

Warning
A JIRA group allows for easy configuration of grouping for a set of roles.

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Go to this URL: https://admin.atlassian.com/o/6fb8b2b6-5300-4535-a1da-d6519dfe89cf/groups
When creating a new user, start entering the JIRA GROUP that this user will be added to.
Click "ADD" as per normal addition.

Search for group and click on group name go to detail page.
Click 'Add group members'
Input 'email addresses' and click 'Add people'.

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