Get access to the tool
(Salesforce.com)
Complete this form to get Request access to Salesforce (including Analytics dashboard)
Request access to Price advisor or Analytics only (without Salesforce). For Price Advisor, Choose 'Others' dashboard
Training materials
Access Novecare-specific Training Materials (quick tips)/ CRM
After you get access, join the Novecare CRM users Chatter Group to keep updated on tips and tricks or announcements regarding CRM
Who can help you in the Novecare Team?
Asia : Mildred ESTRADA / Linda Su
Europe : Benjamin LELEU
Latin America : Eduardo Scavone
North America : Marie YEAGER
Global : Pam ACCARDI (Salesforce.com) / Pierre-Edouard COUTURIER
Other
View Novecare Case Processes (Complaints / Customer Requests / Samples)Global Support : Pam Accardi, CRM Program Manager
Opportunities : Dan Nguyen (EMEA/LAM/NAM), Mildred Estrada (APAC)
Leads & Samples : Aude Trepier
Additional support is available from our Key Users
Training materials
To begin, watch the Onboarding Training Video and review the Onboarding Training Slide Presentation to get familiar with CRM. The best practice is to receive training from a colleague or counterpart in your team already using the CRM Process
Novecare specific training guides are available in the Novecare Key User file. If you do not find what you are looking for in the Key User File, additional training guides are available here