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THE TEAM LEAD PATH

The job instructions are organized in a logic way into categories

Feel free to propose any changes among all WIKI. You share ownership of this tool with the service owner!

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Onboarding


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titleSolvay Structure
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titleCCT Overview
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titleAccounts Receivable Overview
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titleCredit Management Overview
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titleCustomer Service Overview
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titleCollections Team
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titleAbout Our Customers
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titleCollections Strategy
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titleSpecificities Americas
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titleSpecificities EMEA
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titleSpecificities APAC
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titleOne Credit Policy
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titleSkills & Knowledge
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titleFactoring (WP1 / PF1 / PI1)

no current documents

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titleCompliance & Fraud Prevention
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titleQuality and ISO
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titleCommunication Skills
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titleIncoterms 2022



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Team Organization

Alignment w/ Coordinators 


Material from Coordinators
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titleGBU Contact InfoNewcomer
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titleContacts List by GBUOnboarding Calendar
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title
Accesses Checklist
Meetings with GBU
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title
Assignation of Accounts
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Scope of Credit to Business
titleComplexity Index
Alignments with the Customer Service Team
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titleAlignments with the Commericial Team
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BP - Collector Specialist Assign Base
title
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Month Routine
titleVacation and Holidays
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titleTeam Continuous Improvement
Suggestions of Month Routine Team Lead

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Team Control


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titleEscalation Process
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titleEscalation Map
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titleAccounts Overview
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titleRefund Overview


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titleCredit Items Overview
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titlePayment Anticipated Overview


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titleRegion Specificities
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titleBW Tips
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titleBW reports and VBA files
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titleBW Guidelines
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Team Analysis and Meetings


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titleCollections Internal Meetings
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titleInternal Collections Meet


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titleMiro Board
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titleCPI
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titleWeekly Calls w/ Louise


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titleMetrics Reports
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titleDashboards
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titleQlicksense


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Alignment w/ Coordinators 


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titleGBU Contact Info
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titleContacts List by GBU
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titleMaterial from Coordinators
Team OrganizationMetrics Reports
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title
Collections Internal Meetings
Meetings with GBU


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titleScope of Credit to Business


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title
Alignments with the Commericial Team


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titleAlignments with the Customer Service Team


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titleMonth Routine
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titleSuggestions of Month Routine Team Lead
Team Continuous Improvement AMERICAS


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