Updates: 27th March 2025 8:48 AM CET
Dear Explorers,
We are pleased to announce that the Google Workspace migration action is complete ! Please be patient as the documents sharing permissions may take up to 48 hours to be fully applied.
We thank you for your patience and please do not hesitate to contact your helpdesk on Monday if the issue persists.
Google Workspace Migration Team
Hot Issues
As part of the follow-up to the March 26 migration, we are aware that some services require additional user or IT related configurations. The known list of affected apps or services are listed here. Please click on any affecting you, to see guidance on how to address any issues. If you do not see your issue listed, please submit an ITSM incident, with Google Workspace-Sco listed as at application:
For any other issue, please submit an ITSM incident.
As part of the ongoing IT separation of Syensqo, your Google accounts will be migrated into the new Syensqo Google Workspace instance on March 26th; with some targeted changes occurring sooner.
<<Note: This wiki is a work in progress.>>
If the topic you are interested in, is listed below but incomplete; we suggest subscribing to the topic's wiki page (if available) via the Watch button above. If you have a question not addressed in the wiki; please contact us at: it.separation-program+gws@syensqo.com
Key Dates
10 MARCH Google Drive files, still shared between Solvay / Syensqo are separated
This affects a small subset of Syensqo users, still collaborating in Google Drive with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Transition from Solvay to Syensqo owned Drive files
17 MARCH Google Sites, still shared between Solvay / Syensqo are separated
This affects a small subset of Syensqo users, still collaborating in on Google Sites with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Google Sites Separation Guide
24 March 2025 Share with Everyone at Syensqo permissions removed from all Google Drive items
Syensqo users will need to request sharing from Drive item owners; for any folders/items shared using Everyone at Syensqo. See details here: Sharing access with “Anyone in Syensqo”
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Starting Wednesday morning, at all Syensqo offices; meeting room video conferencing will be unavailable until end of day Friday, March 28 at P1 office locations and until April 2 at all others. If you are participating in a meeting there, with remote participants; we suggest you bring your laptop and connect to the Meet directly.
IMPORTANT: During this period, technicians will need to access and re-configure video meeting devices; and when possible, please allow them access to do so. In many cases this will require courtesy and compromise. If you are holding a meeting where their access is disruptive, please be courteous in working with them to adjust their schedules.
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All Group Chats are not migrated and cannot be retained. .
Group Chat
Group Chat Spaces are expected to be unavailable for creation with external users from Solvay. You will be able to reach out to them via 1:1 chat but not in a Group Chat. Group chats cannot include external users. To chat with external users, you must use Chat Spaces.
Chat Spaces
Any Chat spaces owned by Syensqo users; will not be migrated and all content will be lost. To ease in recreating them; you can export the Space members lists from within the Space's Manage Members screen, pressing the copy icon (see pic)
Solvay and 3rd party owned Chat Spaces are unaffected by the move.
Chat Space with externals
To create a Chat Space with external users, such as those from Solvay, make sure to check the Allow external members to join option. This will enable external members from Solvay to join your Chat Space.
If Syensqo user would like to join Solvay's Chat Space it might be not possible due to the Allow external members to join option being disabled on Solvay's side. Unfortunately, this can't be changed after the Chat Space was created. As a workaround they may create new Chat Space with the same users and users from Syensqo.
Google Drive
Most My Drive and Google Shared Drive files owned by Syensqo users will be moved on March 26th without changes to how they are accessible (ie. links, bookmarks, Drive attachments will all function normally.) However there are two notable exceptions:
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Likewise, If you find that you cannot access a Drive file you previously could and are presented with a You need access sharing screen like the one below; its likely that your lost access was based on this or a similar sharing rule that was cancelled by the move. You can request a new share to reestablish access.
3rd party apps and AppScript
After the migration that happened on 26th March 2025 you AppScript, 3rd party app or advanced dashboard like Looker could be affected and stopped working properly. Here you can find more information about how to fix that.
What to do/expect before the cutover
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