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changes.mady.by.user Kavya Subramani-Ext

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changes.mady.by.user Amita Garnaik-Ext

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  1. Log into the Freshdesk Agent Portal.
  2. From Ticket Dashboard, Select the tickets on which Action is to be performed using the checkbox Image Removed Image Added.

  3. Click on Bulk Actions button Image Removed Image Added. 
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  4. The below screen shot depicts the list of actions which can be performed. 
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  5. You can also update the Bulk Action with a common reply or use a canned response. 
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  6. After selecting the bulk actions and providing the reply use the update Image Removed Image Added button to apply 

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