There is 3 possible reasons Three different reasons could lead to a "gray borders" problem:
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Each or these cases needs a different approach.
To identify it, click anywhere in the component/page, then click the top left locker
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If a message "... is working on this component" appears.
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Right click the locked component/page, then click "History". Scroll down to the latest version (Checked-out). Look at the "User" column to know who you need to contact.
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Provide the staging link of the page to this person and ask her to "Finish editing" or "Cancel editing" to release the component. If this person is not available, you could also contact the support, asking for releasing the component/page (Web support contact). |
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The best simplest option is probably to contact the content author, asking him to operate the changes. Right To identify him, right click the locked component/page, then click "History". Scroll down to the latest version (current) then look at . You can see it in the "User" column. |
Shared with other Web sites
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You should have a Regarding your current use case, look at one of these articles: [Country standard internet websites] re-use an existing Corporate content [Web factory / Country light internet websites] re-use an existing Corporate content |