A webform is the record of an interaction from a prospect/customer from the Web (Solvay.com). Customers or prospects can find Solvay Product Catalog on Solvay global website and submit a request for quotation, sample, documentation or any question. This request is then submitted to the CRM for further processing.
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Introduction
There are different forms available on Solvay.com:
Specific product inquiry forms
4 forms available to request a Sample, a quotation, a documentation or a general question
In that cases, the product has been indentified/selected by the prospect/customer and the webform is directly assigned to the GBU contacts
General Request form
The Product/GBU is not known
The case will be analyzed by the Customer Information team (SBS OtC Delivery) and then transmitted to the GBU Contacts
