Syensqo IS - Customer Support

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 SFI (shop floow information) system is used at several production sites. The system interfaces with BAAN and Web Apps (Jumppad).

Note: SFI is unavailable during BAAN maintenance every Sun 2am - 6am EET 
     

For LocationDown Times In Winter AreDown Times In Summer Are
GMSat 7-11 pm EST Sat 8pm - midnight EDT
RigaSun 2am - 6am EETSun 3am - 7am EET
SingaporeSun 7am - 11am SGTSun 8am - 12pm SGT


  • The system interfaces with BAAN and Web Apps (Jumppad). SFI can be accessed via http://sfi.cytec.com (new NIST-compliant server) or http://fasrfg01/sfi/master/ (old, non-compliant server). The site only works from Internet Explorer.
  • After opening the link, users must click Click Here to Restart Application and then log on with their Jumppad username and password.

  • The most important thing to capture the error message, the activity the client was attempting to perform, when the error occurred, and order / PO / PN / lot numbers.  



 

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