Why don't I see documents my colleague is able to display ?

Each user has unique rights within Sinequa. Some items can't be seen because of the users' rights applied on the indexed documents.

Contact sbs-is-appli-help@solvay.com stating on which sinequa search (URL) you are having display rights issue.

Why do some box filters disappear after a selection?

The rule is that if a box contains one filter element only, the box won't be displayed.

Additionally, if you select a fliter from a box, this one will disappear afterward.

Errors messages and main issues

Go to Sinequa Troubleshooting section