In case of any issue or question, please create a new SBS Support IS Request from the SBS Support portal (Freshdesk). Then you have to enter the following information: - Subject : please specify the context and issue summary here (Solvay ONE, solvay.com, etc.)
- Process: Web Applications (Techno)
- Application: select "Tridion", "Flexmail", "Keepeek", "Confluence", "Qualtrics", or "Google Analytics" to reach our web support team.
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| title | Application is important! |
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| This field is not mandatory, but by filling it, your will help the service center to send your ticket to the right team. This can make you gain some time. |
Out of this required information, please note that to increase the answer time and relevance, your ticket should provide: - A precise description of your issue, including links to the concerned resources (use
 Image Added to add a link) - If relevant, provide one or several screen shots (copy-paste it among the description or use the "Attache a file" field).
- If relevant, provide step-by-step to reproduce the issue
See a new ticket example beside. | 
