Get access to the tool
(Salesforce.com)
Complete this form Refer to the Novecare CRM Key Users file to learn how to get access to Salesforce / CRM and other related tools
Training materials
Novecare Specific Training Materials for CRM
For an overview and training materials for Analytics, visit the Analytics Wiki PageAfter you get access, join the Novecare CRM users Chatter Group to keep updated on tips and tricks or announcements regarding CRM
Who can help you in the Novecare Team?
Refer to the Novecare CRM Key Users file to find regional support for each CRM processGlobal Support : Pam ACCARDI (Salesforce.com)
The Commercial Excellence team is also available for support:
Asia : Mildred ESTRADA / David Jiawei CHEN (China)
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America : Yujing LIU
Accardi, CRM Program Manager
Opportunities : Dan Nguyen (EMEA/LAM/NAM), Mildred Estrada (APAC)
Leads & Samples : Aude Trepier
Additional support is available from our Key Users
Training materials
To begin, watch the Onboarding Training Video and review the Onboarding Training Slide Presentation to get familiar with CRM. The best practice is to receive training from a colleague or counterpart in your team already using the CRM Process
Novecare specific training guides are available in the Novecare Key User file. If you do not find what you are looking for in the Key User File, additional training guides are available here
Other
View Novecare Case Processes (Complaints / Customer Requests / Samples)
Find the Novecare CRM Key User that can answer specific questions about a process or give additional support