DRAFT PAGE
Objective and Scope | Table of Contents | ||||||
|---|---|---|---|---|---|---|---|
NPS allow to perform the whole feedback loop directly in Salesforce CRM and provide users the following experience: o View NPS survey results, and NPS Score evolution for their contacts / accounts, through visual dashboards |
|
Reference Documents |
|---|
Procedure to create & update users in NPX SBS CRM Team is managing licenses NPX licences : 2 weekly reports are running to identify new Icare users to be created in NPX or users to be deactivated . (New NPS users - NPS users deactivated recently Julien Gasqueton receive automatic notification when action is required . |
Key Roles and Responsibilities |
|---|
- SBS Support Maintenance → SBS CRM L3 : Anne Gilles (WW) / Ines Somatri (EU) / Nina Song (CN) / Dharmika Paladugu (US)SBS Evolutive Maintenance → SBS CRM functional analyst - Françoise Coussy
Key Principles
To be completed:
To be completedOverall Process Description
- / Evolutive Maintenance → Rachel Singer (WW) - SBS CRM functional analyst Clemence Rovelon
- Contact for data issues: Ayeshwaria Jeyakrishnan
Who can send again a survey? Commercial Excellence.
Version Control | ||
|---|---|---|
| Version | Date | Description |
| 00 | xx28/xx11/20xx2019 | Draft Version |
| version | ||