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COMMON / SHARED

Warning
titlePRE READ
  • At Spin-off,  9th Dec  2024, the current  solvay.com will splited into  ECO and SCO Internet 
  • There will be brand new design / user interface (UI) change on ECO & SCO Internet

  • New URL for ECO & SCO Internet.

  • New back-end URL for ECO & SCO Drupal for contents contribution.

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titleWhat is the PO2 spin-off scenario for Internet?

Clone and delete. This means:

  • One front end Internet website for ECO
  • One front end Internet website for SCO
  • One back end for ECO (for contents contribution)
  • One back end for SCO (for contents contribution)

Before logging an INCIDENT:

Logging an INCIDENT: follow the procedure for faster resolution.

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title[Visitor/Employee] Access issue to one of the ECO/SCO Internet
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titleFor agents use:
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title[Content Contributor] Access issue in back end

Before logging an INCIDENT:

  • YOU have been identified as a content owner to one of the Internet site
    • If you are a CONTENT CONTRIBUTOR and has an access issue into the back end content management system, please raise a Service ONE INCIDENT ticket (see below).

Logging an INCIDENT: follow the procedure for faster resolution.

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title[Content Contributor] Issue when uploading images in backend (Keepeek)

Before logging an INCIDENT:

  • YOU have been identified as a content owner to one of the Intranet's spaces (GBU or Functions)
  • YOU have updated all the necessary media in Keepeek but the assets do not appear when uploading via Drupal interface, then please raise a Service ONE INCIDENT ticket (see below).
  • If you have an issue with Keepeek app itself, please raise a Service ONE INCIDENT by selecting the application " Keepeek"

Logging an INCIDENT: follow the procedure for faster resolution.

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titleHigh volume of bandwidth usage for large video in new internet site

There is known constraints on the bandwidth limit of CDN for video usage for Internet site

  • Specially for large video used in our Internet websites,  with high volume of visit may consume huge amount of CDN bandwidth
  • Maintenance team will keep monitoring the CDN bandwidth usage during new site launch and notify business owner of potential  over usage of bandwidth cased by keepeek video 
  • Support team will follow the following procedure to fallback the keepeek video URL to reduce the bandwidth usage 
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RELATED TO ECO INTRANET

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titleWhat is the URL link for new ECO Internet ?

https://www.solvay.com



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RELATED TO SCO INTRANET

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titleWhat is the URL link for SCO Internet?

https://www.syensqo.com