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The motive describes about which aspect the customer is complaining. Motive and submotive are not intended to describe the cause of the Complaint but only the « experience » of the customer. Examples of motives: delivery, order & documentation, packaging, product |
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SAP-code used to describe the product |
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Commercial name of the product |
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Functionality in Salesforce.com allowing to duplicate a record / line multiple times (e.g. mass clone a quote) |
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Numbers or figures which will help you to measure the website’s traffic in Google Analytics |