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Introduction

 

 



Training materials

Info

Training materials from each GBU are available in each GBU page. Short training material is available on the Home Page of the Solvay CRM Wiki.

 


Who's who in MBU CRM Team

CRM Champion: Silvia DInca

 

CRM Key Users by Region:

RegionKey User SALESKey User CUSTOMER SERVICE
CE EUROPEMiroslav Klibani
Philippe BlesboisNORDICS

RUSSIA & CIS

Ekaterina Tarasova

Christina Weiser

Miraç Cakir

SE EUROPE
APACNone (to combine with live GBUs)
Miraç CakirMercan Gurbey
SEA
Kritsana Rujipongpat
Ni Tran
MEASolomon LamolaCandice Ingram
CARICAMOscar IglesiasMonica Tussie
CONESUL
SOUTH CONESilvia GaunaCristobal Torres
PACTO ANDINOIvan CoralAna Maria Candelaria Suarez
ANDEAN PACTDiana MillanRaisa Garcia
IndiaGeorgie MathewKamlesh Sharma
KoreaEun-joo KimEunjin Sung
Japan

Note on GBU roll-outs

 


Note

Not all All GBUs are using the Core CRM yet. The live GBUs areexcept :

  • Aroma Performance
  • Novecare
  • Performance Polyamides (Engineering Platics is live, P&I as of 28th of April 2017)
  • Peroxides
  • Silica
  • Soda Ash & Derivatives
  • Special Chem
Specialty Polymers already benefits since years of own Salesforce implementation with scope and visibility limited to only SpP. The roll-out of the Core CRM solution is planned in 2018 (to be confirmed).
  • Composite material
  • Specialty Polymers is using a dedicated CRM Sales Force named ICARE (was existing prior to Core CRM)

More about the Program and the CRM roadmap is available on this page.