Get access to the tool

Refer to this file to learn how to get access to CRM and other related tools

(Salesforce.com)

Complete this form to get access to Salesforce / CRM

After you get access, join the Novecare CRM users Chatter Group to keep updated on tips and tricks or announcements regarding CRM

Who can help you in the Novecare Team?

Global Support : Pam Accardi, CRM Program Manager

Opportunities : Dan Nguyen (EMEA/LAM/NAM), Mildred Estrada (APAC)

Leads & Samples : Aude Trepier

Additional support is available from our Key Users

Training materials

To begin, watch the Onboarding Training Video and review the Onboarding Training Slide Presentation to get familiar with CRM. The best

Training materials

CRM Training Materials + Onboarding Training Video and Presentation

After watching the Onboarding Video & reviewing Onboarding Presentation, best practice is to receive training from a colleague or counterpart in your team already using the CRM Process

Novecare specific training guides are available in the Novecare

Refer to the Novecare CRM Key Users file to find regional support for each CRM process

Global Support : Pam ACCARDI (Salesforce.com) 

Asia : Mildred ESTRADA / David Jiawei CHEN (China)DA
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America :  Yujing LIU

Other

View Novecare Case Processes (Complaints / Customer Requests / Samples)

Key User file. If you do not find what you are looking for in the Key User File, additional training guides are available here