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Overview


Excerpt

In this section, you will find information about how to involve to link to an Account a contact that is employed by another Account. This functionality allows you to get a global overview of all non Solvay contacts that play a role in Solvay's relationship with an account (even contacts that are working for another account).

 

Concerned profiles:

     ALL

Table of content


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Step By Step


Tip

"Involved Contact” allows you to link to an Account a contact that is employed by another Account

Image ModifiedTo link an existing contact to another account, hoover on “Involved Contacts” and click “New”
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Image ModifiedClick on the lookup icon to search for your contact 
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Image ModifiedOnce you find him, click on his name
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Image ModifiedBefore clicking on Save, define the role of this contact for the new Account
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Image ModifiedThe roles are the following
INITIATOR: first identifies the need to buy a particular product or service to solve an organizational problem;
INFLUENCER: (their) views influence the buying center's buyers and deciders;
DECIDER: ultimately approves all or any part of the entire buying decision – whether to buy, what to buy, how to buy, and where to buy;
BUYER: holds the formal authority to select the supplier and to arrange terms of condition;
USER: consumes or uses the product or service
Image ModifiedFinally, click on Save
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Image ModifiedDone! You have linked an existing contact to your account 
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Image ModifiedThis new involvement is also available on the contact page, where David can consult all the accounts where his contact is related to.
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