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#0b53betitleColorwhitetitleBGColor#115dcftitleNeed more help?borderStylesolid

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In case of any issue or question

about using Tridion, you can contact our support team by sending an email at SBS-IS-Appli-Help@solvay.com

, please create a new SBS Support IS Request from the SBS Support portal (Freshdesk).

 

Then you have to enter the following information:

  • Subject : please specify the context and issue summary here (Solvay ONE, solvay.com, etc.)
  • Process: Web Applications (Techno)
  • Application: select "Tridion", "Flexmail", "Keepeek", "Confluence", "Qualtrics", or "Google Analytics" to reach our web support team.

 

Note
titleApplication is important!

This field is not mandatory, but by filling it, your will help the service center to send your ticket to the right team. This can make you gain some time.

 

Out of this required information, please

Please

note that to increase the answer time and relevance, your

email request

ticket should provide

the following elements

:

Clearly summarize
  • A precise description of your issue
in the email subject
  • Indicate the concerned page address (http://...)
    • Provide
    • , including links to the concerned resources (use Image Added to add a link)
    • If relevant, provide one or several screen shots (copy-paste it among the description or use the "Attache a file" field).
    • If relevant, provide step-by-step to reproduce
    with relevant screen shots
    • the issue

     

     

     

     

     

     

     

    See a new ticket example beside.

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