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The sub-motive describes about which aspect the customer is complaining (more detailed than the motive). Motive and submotive are not intended to describe the cause of the Complaint but only the « experience » of the customer. Examples of sub-motives: late delivery, wrong material, invoice issue, labelling issue,... |
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Categories used to describe the impact of the Complaint on the customer |
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Process in Salesforce.com which allows to create, manage and monitor sample requests through 5 main steps (creation, approval, processing, follow-up and closing) |
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Special Customer Requests process in Salesforce.com deals with managing requests coming from the customer that deviate from Solvay GBU standard offering (e.g. product specifications, way of handling quality system, shipping) |
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Customer request representing one or more demand(s) from a customer related to one or several areas (e.g. logistics, packaging, documentation, training, technical support, regulatory compliance), considered as standard for a specific GBU |