Sales Planning
Created Nov 5, 2018 (18:31)
by Unknown User (ext-sinequaservice)
Definition
This is the process in Salesforce.com supporting the planning, preparation, execution, and restitution of a Customer Visit. It supports the development of an Opportunity, the execution of a defined Account Plan, the collection of Leads of interest for other BU, or even the continuous management of Competitive insights.
Solvay contacts restricted
Created Nov 5, 2018 (18:31)
by Unknown User (ext-sinequaservice)
Definition
Type of visibility in Salesforce.com: Your record (visit report, account plan,...) is limited to the identified Solvay contacts (e.g. opportunity team, etc.)
Segment
Created Nov 5, 2018 (18:31)
by Unknown User (ext-sinequaservice)
Definition
Second level in the market segmentation hierarchy defined at Corporate level. The segment usually represents functionalities (e.g. light weighting), based on Market needs. In residual cases (e.g. Consumer Goods), it describes categories of parts or goods regrouped by usage (e.g. food packaging)
Sub-motive
Created Nov 5, 2018 (18:31)
by Unknown User (ext-sinequaservice)
Definition
The sub-motive describes about which aspect the customer is complaining (more detailed than the motive). Motive and submotive are not intended to describe the cause of the Complaint but only the « experience » of the customer. Examples of sub-motives: late delivery, wrong material, invoice issue, labelling issue,...
Sample Management
Created Nov 5, 2018 (18:31)
by Unknown User (ext-sinequaservice)
Definition
Process in Salesforce.com which allows to create, manage and monitor sample requests through 5 main steps (creation, approval, processing, follow-up and closing)
Special customer request
Created Nov 5, 2018 (18:31)
by Unknown User (ext-sinequaservice)
Definition
Special Customer Requests process in Salesforce.com deals with managing requests coming from the customer that deviate from Solvay GBU standard offering (e.g. product specifications, way of handling quality system, shipping)
Standard customer request
Created Nov 5, 2018 (18:31)
by Unknown User (ext-sinequaservice)
Definition
Customer request representing one or more demand(s) from a customer related to one or several areas (e.g. logistics, packaging, documentation, training, technical support, regulatory compliance), considered as standard for a specific GBU
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