Objective 
Our goal is to manage changes effectively, minimizing disruptions to services while maintaining stability and ensuring that all IT services continue to operate smoothly and securely.
Scope 
This initiative covers all IT services, including both internal IT teams and external IT providers, ensuring that any changes made to systems, processes, or services are properly managed and aligned with organizational objectives.
Main activities 
...
Main roles & responsibilities 
Useful contacts 
- Change Requester: The individual or team requesting the change to IT services.
- Change Reviewer: Responsible for assessing the change request and determining if it’s feasible and aligned with business goals.
- CAB (Change Advisory Board): A group that reviews and approves normal major changes, ensuring alignment with business strategy and assessing risk.
- eCAB (Emergency Change Advisory Board): A subgroup of CAB that handles emergency changes that require expedited approval and action.
- SCC (Standard Change Control): A group that reviews and approves standardized changes that occur frequently or are pre-approved for routine execution.
- Change Process Manager: Oversee the entire change process, ensuring that changes are carried out according to defined procedures and policies.
Useful contacts
Change Reviewers: This will be a list of Delivery Managers (DMs) or key contacts, with a designated Single Point of Contact (SPOC) for each domain or platform. These reviewers will ensure that change requests align with their respective areas of responsibility.
...
Change Reviewers
Plateform | Domain | Name |
|---|---|---|
Digital Growth & Innovation | Support Innovation | Julie MIJAJLOVIC (main) |
Data & Pricing lead | Andrei WINTINCHER | |
Digital Operations | Willem VAN LAMMEREN | |
Digital Enterprise Solutions | HR, finops and GBS + overall plateform | Daniel Penelara |
Data & Integration | Todd TUPPER | |
SAP | Milene Zeni | |
Marketing & Sales - Enablement & Services | Jean-Christophe PHAM | |
Salesforce CRM+ | Haikel Badreddine | |
IT Infrastructure | Nathalie Roux |
Change Process Leader: To be completed by the new team
Need more info 
...
Click here for
...