Presentation
- Definition of an Opportunity: an Opportunity is any potential business able to generate sales revenues with existing customers or prospects.
- There are 2 types of Opportunities:
Types of Opportunities | |
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2 processes are available in the CRM to manage an Opportunity. Each Process has specific stages: |
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In this section, you will find information about the definitions, objectives and the process for opportunity management. These concepts are important to understand what is the most appropriate type of opportunity to select to manage your sales pipeline. Supporting pipeline management: giving visibility to all opportunities opened in SFDC and how can we move them efficiently to close the deals and how to use these cases to put in place for a similar customer
Process Overview
Process |
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Definitions & Objectives
I.Definition of an Opportunity: an Opportunity is any potential business able to generate sales revenues with existing customers or prospects. II.There are two types of Opportunities: i.Growth - Product Qualified – to be used whenever the product is known to, approved by and possibly being used by the customer, and that will generate growth. ii.Growth - Product Requiring Qualification – to be used whenever product testing (laboratory and/or industrial) and approval is needed before closing the deal. Typically used in innovation projects. III.Cross-BU Lead: an opportunity to share with another GBU/BU a business lead learned during an interaction with the market and that can potentially generate additional revenue for the Group. IV.Competitive Insight: a process of registering and sharing market intelligence obtained from customers as a result of ongoing negotiations. Such info may be registered in SFDC if the source / circumstances in which the data is obtained are mentioned. i.One must never pro-actively ask for or accept detailed information on specific competitors. It is possible to ask/receive general info on competing price levels or terms /conditions if this helps to make a competitive offer. Always report to Solvay's Legal Department if detailed information about a competitor's offer is received or if any organized information exchange via the customer is suspected. The Opportunity Management process in Salesforce.com involves the management of the following subjects: 1.Opportunity 2.Cross BU Lead 3.Competitive Insight By definition, Opportunity Management is a process that allows us to follow revenue forecasts and revenue recognition. Why do we need to track forecasts? •Visibility as to where we are in our Sales Process and how long we have been there. •Documented insight as to what we can expect to close in the next five years and what are the chances of getting that business. How do you track revenue recognition? •Scorecards and reports that give you insights on the performance of your pipeline Opportunity Management is a common and simple Sales Process, allowing managers: •To understand what’s in their pipeline; •To understand where are the sales reps getting stuck in their opportunities and identify improvement areas in your sales process or business context. |
What you can do inside Opportunities:
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