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Complaint: Internal Investigation

Created by Charles Lachaize-ext, last modified by PEYTRAUD, Josiane on Apr 22, 2016

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Overview

In this section, you will find information about:

How to find a complaint assign to you
The investigation information to input
The root cause analysis (8D, 5 WHY)
The corrective actions
The Assignee notification

Concerned profiles:

ALL

Table of content

Related articles

Complaint: Create a complaint

Complaint: Sending the Acknowledgement Email

Complaint: Commercial Response

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