Why don't I see documents my colleague is able to display ?

Each user has unique rights within Sinequa. Some items can't be seen because of the users' rights applied on the indexed documents.

Contact SBS Support via portal stating on which sinequa search (URL) you are having display rights issue.

Why do some box filters disappear after a selection?

The rule is that if a box contains one filter element only, the box won't be displayed.

Additionally, if you select a fliter from a box, this one will disappear afterward.

Errors messages and main issues

Go to Sinequa Troubleshooting section