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It can happen that in Sales Force, a sample request has been created for a customer A, but you know that in parallel, you are going to receive the corresponding order from the customer requesting you to use the global account as sold-to.

No problem, in SAP, create the order as required by your customer and add the corresponding SFDC ID. It won't change the account in sales force. Only order and delivery informations are updated by the interface.

 

 

The best way to get IT support is to use the new Service One Platform.