Syensqo IS - Customer Support

Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Next »

Overview

In this section, you will find information about how to create a complaint in Salesforce.com and about the interface between Salesforce.com and SAP. In particular, you will learn about:

  • SAP integration flow and process based on the document type and number (Sales Order Number, Outbound Delivery Number or Shipment Number)
  • The information to enter at complaint creation, such as Resolution Site, confidentiality, case currency, motive and sub-motive
  • The roles or assignees of the persons / teams involved in the Complaints (e.g. originator, investigator, commercial assignee)
  • The severity levels & the status of a complaint
  • Customer contact information

  • Order information, containment / immediate actions, etc.

 

In Salesforce.com, a Complaint is treated under the object called 'Case'. Cases can be used for the creation and management of Complaints, Customer Requests and Sample Requests.

Concerned profiles:

     ALL

Table of content

 

 

Related articles

Need help?

Unable to render {include} The included page could not be found.

The best way to get IT support is to use the new Service One Platform.