Step-by-step guide
Customer Portal
i. Log into the Customer Portal of FreshDesk. Look for the New Support Ticket button on the right side of the Home, Solutions, Tickets tab buttons.
ii. Fill in all mandatory information in the form and hit SUBMIT. Ticket will be created and an email will be received in Solvay Email.
Agent portal
i. Login into the agent portal of FreshDesk. Look for the New Button on the right side of the tab buttons Dashboard, Tickets, Solutions. Hit New and select Ticket.
ii.Fill in all mandatory information in the form and hit SUBMIT. Ticket will be created and an email will be received in Solvay Email.
Tickets when successfully created will appear under the Tickets tab.
Tickets can be created in the Customer Portal or Agent Portal.