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You can log in to Freshdesk using the below Link:
https://sbs-support.solvay.com/support/login
Freshdesk allows SSO (single signon) i.e. if you are logged into Solvay Email then you can automatically login into the Freshdesk Portal.
Ticket Priorities in Freshdesk can be categorized as
P1-Urgent
P2-High
P3-Medium
P4-Low