A clone ticket feature is re-uses the same ticket content to create a new ticket. This saves on time in filling of the form.
Step-by-step guide
- Select the ticket that needs to be cloned and hit the clone button
. - Fill in the ticket details in the form popup, provide a change description,scroll to the bottom and ensure all the ticket specific details such as priority, status, process application, functional area,etc are as required for the new ticket.
- Hit Copy
to generate the new Clone ticket.