Overview
Suppliers can connect to Convergence with the link displayed in email received from the platform. They have very limited access to Convergence information.
You can access to the supplier view with any document in "Sent" status. Click on the link on the field "URL for Supplier"
Table of content
Links
Help - They can have access to the link "Supplier help" in the left panel.
Recent items - Suppliers can access all their recent items.
Supplier page
Suppliers can access their own supplier page. They just have to click on their account name in any document.
In their supplier page, they will find Related Contacts, Account Qualification Processes, Core RFIs, CSR Assessments and Supplier Actions.
Documents
Suppliers can access and edit their documents when in status "Sent" or "Need more information". The supplier status is then "Received".
All other statuses let them read the document but not edit and save.
Need help
How to ask for assistance?
Dear SalesForce Convergence user,
For any question or issue regarding Convergence, please :
- create a request in Service One with the following information:
- I want to update data in Convergence → Maintain data ownership in CONVERGENCE
- I want to mass upload procurement data → Maintain procurement data in CONVERGENCE
- Process : Data & Analysis
- PTP-Subprocess: Purchasing Tools Support
- PTP-Category: Convergence
For account creation, please refer to here.
Thank you very much,
Convergence Team.
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Service One Platform.