- Check if the local admin is the local admin of the idea's challenge box. If not, either request to the local admin of that idea's challenge box or contact the GotIt support.
- Check if the local admin is assigned as local admin of the tenant of the challenge box.
Go to Full Tenant List > scroll to the Tenant name and check the local admins list.
The best way to get IT support is to use the new
Service One Platform.
