Overview
In this section, you will find information about:
Table of content
Step-By-Step
| If the Case has been converted, it has automatically been closed with the status "Closed - Accepted" | ||
The Case Owner can close the Webform by clicking on the "Close Case" button
The user has to define if the Case was Closed and Rejected (not interesting for Solvay Business) or Closed with an answer provided to the Prospect/Customer (but without conversion) |  | |
| Comments and Customer Satisfaction can be ranked | ||
| When the user clicks on "Save", the Webform will be closed | ||
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Need help?
To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/
you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example
The best way to get IT support is to use the new
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