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Introduction

 

 

Training materials

Training materials from each GBU are available in each GBU page. Short training material is available on the Home Page of the Solvay CRM Wiki.

 

Who's who in MBU CRM Team

CRM Key Users by Region:

RegionKey User SALESKey User CUSTOMER SERVICE
CE EUROPEMiroslav KlibaniPhilippe Blesbois
NORDICSMiraç Cakir
SE EUROPE
APACNone (to combine with live GBUs)
SEAKritsana Rujipongpat
MEACandice Ingram
CARICAMOscar IglesiasMonica Tussie
CONESULSilvia GaunaCristobal Torres
PACTO ANDINOIvan CoralAna Maria Candelaria Suarez

Not all GBUs are using the Core CRM yet. The live GBUs are:

  • Aroma Performance
  • Novecare
  • Performance Polyamides (Engineering Platics is live, P&I as of 28th of April 2017)
  • Peroxides
  • Silica
  • Soda Ash & Derivatives
  • Special Chem

Specialty Polymers already benefits since years of own Salesforce implementation with scope and visibility limited to only SpP. The roll-out of the Core CRM solution is planned in 2018 (to be confirmed).

More about the Program and the CRM roadmap is available on this page.

 

The best way to get IT support is to use the new Service One Platform.