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Complaint Management

Created by PEYTRAUD, Josiane, last modified by GASQUETON, JULiEN on Mar 03, 2017

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A complaint is a flow managed end-to-end in Salesforce which is used to:

Capture and log the complaint
Communicate with the customer
Define investigation and corrective action plan
Create, validate and send official response to customer
Request customer feedback
Close the complaint

Yes, all CRM user can create a complaint

The best way to get IT support is to use the new Service One Platform.