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Problem

When you click on the Arrow icon in a dashboard, it does nothing when normally it should change the drill down, or propose a selection of dimensions to use.

  • What you are getting (nothing happens when you click on the arrow) :

  • What you should get (able to choose the dimension when you click on the arrow) :

 

Solution

This usually happens if you are using the "Full Browser" client instead of the "Internet Explorer Plug-In" client. The full browser uses java to display the dashboard and some functionalities don't work properly, or not the same way. See in the FAQ how to verify which client you are using and how to modify it.

 

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