Use that link to get to Freshdesk : https://sbs-support.solvay.com/fr/support/home
You can create a ticket and explane to us what is your problem. Refer to this video and following these steps to create your ticket:
https://drive.google.com/file/d/0ByU4D8VFIENTRFpKR3dVWmJVb1E/view
Our team will take care of you and solve your issue as soon as possible.
The best way to get IT support is to use the new
Service One Platform.