If you don't have access to certain types of documents, you'll need to open a ticket in Freshdesk requesting the access.
In case you requested access to see confidential documents in Sinequa, when trying to open a confidential document it'll request your login and password.
The login and Password is key sensitive, meaning that if you make a mistake or don't use you exactly login ID, Sinequa will show you the message below:
To fix this issue, you'll need to clean up your cookies to delete the saved passwords and then try again, making sure you don't make mistakes, remember it's key sensitive.
After you included your correct login and password, It will be recorded in the cockies, then until the browser be updated or cookies deleted, and you don´t need to include it anymore.
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