Syensqo IS - Customer Support

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Custom menu named Activate / Deactivate notifications will be added on the menu bar with 3 actions : 

  • Authorize to send email. This step is mandatory to allow receive future notifications
  • Activate notifications 
  • Deactivate notifications




Authorize email 


By clicking on authorize email, you allow Google to send you emails


 

  • Reminder function - send a reminder email to task owner on below conditions 

    • First reminder to task owner 1 week before the due date 

    • Reminder to task owner before 2 days until the due date 

    • 1 day after the due date, will send reminder to project manager

  • Task completion notification - to project manager on below conditions 

    • If task completion = 100%, send notification to project manager. 

    • If notification sent once , will not be sent to the project manager again.



Basic reminder and notification rules :

By activating this notification, email notifications will be sent to the task owner and project manager following these conditions : 

  • When the task is completed (100%), the project manager will received a notification by email
  • When the task is overdue (1 day overdue), the project manager will receive a notification by email
  • When the task is due in 1 week,  a notification will be sent to the task owner
  • When the task is due in 2 days, a second notification will be sent to the task owner


Deactivate notifications

With this function, there will be no notification emails


Column I has been Protected because it has information on the Mails that is been sent to the manager. Since the request had criteria to send mail to manager on task completing only once, we had to store the data in some place, and yet not to be tampered by the users. 

As a solution for the above issue, we have given permission only for the owners to make changes to column I. We Hidden this column, so that user will not have the knowledge of this column existence.

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