Syensqo IS - Customer Support

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CONTEXT

Implement a general request form in the Coatings section of solvay.com to ensure that cases are well captured into Salesforce and be routed correctly depending on Functionalities that visitor has chosen.

References:

Customer Journey

 

Pilot status (using Qualtrics)

  • Qualtrics form embed in solvay.com pages DONE
  • Display of "Differentiating questions" based on Functionality selected DONE
  • Rules mapping in qualtrics and salesforce DONE
  • Contact matrix for Coatings, Functionalities and Sub-Functionalities IN PROGRESS user-d5ebe
  • Assignment rules in Salesforce IN PROGRESS Jeremie Seabra-ex
  • Define target delivery in PROD (salesforce release) TO DO Rachel SINGER
  • Test rules mapping in qualtrics TO DO Marielle Martiny, user-fd23f
  • Add Call to Action to form in Coatings pages TO DO Marielle Martiny, Thibault Clement

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