This self help portal is created by the customer team for our customers. We are constantly striving to improve on your experience with us.
About SBS IS AS Customer Support
The IS Delivery is a service in charge of providing support for all Solvay Information Technologies tools and applications.
The delivery is in charge of both the first level support or Application Helpdesk and the more advanced support (Second level support).
The service is provided by 4 different teams, one by zone, managed by a Zone Delivery Manager :
- Europe : Brieuc Vandenhove
- Asia Pacific : Eric Woo
- North America : Samuel Massey
- Latin America : Ciro Rodrigues
Getting Support
There are 3 ways to request support from IS : By Email, by Phone or by creating a User Request (UR) in Footprints. Below are the details :
GLOBAL Helpdesk is accessible 24 hours / 5 days (Monday to Friday) by e-mail
All working days "somewhere" in the world.During public holidays specific to the helpdesk of your zone, you will get support from Helpdesk of an other zone.
LOCAL Helpdesks are accessible by e-mail and phone (details below)
AP : 8:30 am - 6:00 pm (SGP time : GMT+8)
EU : 8:30 am - 6:00 pm (French Time : GMT+1 ou +2 )
LA : 8:00 am - 5:00 pm (Brazilian Time : GMT-2 ou -3)
NA : 8:00 am - 8:00 pm (EST : GMT-5 ou -4 )
if you are not able to find the solution in the self help portal, please send an email - sbs-is-appli-help@solvay.com to our customer support team. 
The best way to get IT support is to use the new
Service One Platform.