| Welcome to Customer Support Knowledge Base | |
|---|---|
 | Welcome to the SBS IS AS Customer Support Knowledge Base. This is the information portal for finding answers to your technical questions. Browse the common questions and answers with step-by-step instructions for various applications. If you are not able to find the solution here, please send an email to sbs-is-appli-help@solvay.com |
| Type | Code | Name | Description |
|---|---|---|---|
| Transactional | RCS | Rhodia Core System | Rhodia SAP ERP (Enterprise Resource Planning) tool - Documentation not in the wiki |
| Transactional | BIP | Supplier Relationship Management | Tool to manage interactions with the organizations that supply the goods and services -Documentation not in the wiki |
| Transactional | APO | Advanced Planning and Optimizer | SAP Production and sales plannification tool - Documentation not in the wiki |
| Transactional | GTS | Global Trade Services | SAP tool for Cross-border supply chain and compliance optimisation - Documentation not in the wiki |
| Transactional | FC | Financial Consolidation | Group financial consolidation tool (Ex Magnitude) - Documentation not in the wiki |
| Transactional | ECOM | ECommerce | A portal in support of business-to-business applications where Customers places and tracks orders - Documentation not in the wiki |
| Transactional | CP | CISPRO | Chemical Inventory management software for R&D labs |
| Reporting | SM | Sesame | Financial consolidation reporting tool |
| Reporting | BW | Business Warehouse | Reporting tool for all but COPA, Sales, HR, R&D. Allows to extract reports in Excel or broadcast reports via emails. Also known as "Analyzer" or "Business Explorer" |
| Reporting | BO | Business Objects | Reporting tool for sales, profitability, HR and R&D. Allows to execute web reports or broadcast reports via emails. Also known as "BOXI" |
| Reporting | CRM | SMART | Customer Relationship Management tool (CRM) for sales : complains, visit reports, sales, opportunities |
| Reporting | QV | Qlikview | Dashboarding tool |
| Reporting | PVELO | Pvelocity | Production costs and assets reporting / simulation tool |
| Office | RAS | Remote Access Secure | VPN to connect to the Rhodia network from outside Rhodia offices. |
| Document Management | EROOM | E-Room | Document sharing tool. Create an eroom and share documents between users |
| Document Management | DOC | Documentum | Document stocking and sharing tool |
| Document Management | TP | Telepresence | High quality video conferencing |
| Web | Search | Search Engines Optimisation | Internet Search Engine Optimisation services |
| Web | SQ | Sinequa | High quality search engine connected to Internet, eRoom, Intranet, Documentum, Blog, Wiki... |
| Web | TRIDION | Tridion | Web Content Management (WCM) to update Intranets & Internet & emailings |
| Web | Qualtrics | Qualtrics | E-Surveys and online forms via Qualtrics software |
| Web | Analytics | WebAnalytics | Web statistics analysis via Google Analytics |
| Web | REACHI | Reachi | web based application dedicated to the R&D function for the evaluation and the assessment and the chemical risks at the workplace. |
| Web | CP | CISPro | WW R&D tool to inventory chemicals products stored in the research centers. |
| Web | Solvay Engage | Solvay Engage | Solvay Engage is the internal standard social platform for community management and accessible to all Solvay employees. |
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