Objective and Scope | Table of Contents |
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NPS allow to perform the whole feedback loop directly in Salesforce CRM and provide users the following experience: o View NPS survey results, and NPS Score evolution for their contacts / accounts, through visual dashboards |
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Reference Documents |
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NPS users maintenance : In order to maintain on regular basis the NPX licences , 2 weekly reports are running to identify new Icare users to be created in NPX or users to be deactivated . (New NPS users - NPS users deactivated recently Nina Song & Ivete Alves (Anne Gilles backup) subscribed to receive notification when action is required. Procedure to create & update users in NPX |
Key Roles and Responsibilities |
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- SBS Support Maintenance → SBS CRM L3 : Anne Gilles (WW) / Ines Somatri (EU) / Nina Song (CN) / Dharmika Paladugu (US)
- SBS Evolutive Maintenance → SBS CRM functional analyst - Françoise Coussy
Contact for data issues: Ayeshwaria Jeyakrishnan
Who can send again a survey? Commercial Excellence.
Version Control | ||
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| Version | Date | Description |
| 00 | 28/11/2019 | Draft version |
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