How to ask for assistance?
Dear iSource user,
For any question, issue and additional training, please:
- create a request in Freshdesk with the following information:
- Process : Data & Analysis
- PTP-Subprocess: Purchasing Tools Support
- PTP-Category: iSource
- or contact: gps.pur@solvay.com
For any technical issues, please:
- contact: tech-support@zycus.com
- use the Live Engage for a direct chat with a Zycus technician.
In regards of user account creation, please note that access to the platform is bound to training completion
Thank you!
iSource Team
The best way to get IT support is to use the new
Service One Platform.