Version Control
| Version | Date | Description | Author |
|---|---|---|---|
| v.1 | 15.03.2021 | Creation | Josiane Peytraud |
1. NPX Survey
It has been asked to SatMetrix to have 3 different types of Survey: Frontline, Market and GSKA.
On their side, they are preparing different notifications and questions depending on those types.
We are doing the link between our surveys and theirs with a specific object: NPX Survey. This object is populated by SatMetrix team.
Specificities for Core:
In order to be able to launch several Market Survey in parallel, we've asked SatMetrix to create 2 additional Market Surveys.
2. Campaign Creation
Any user with NPX Role can create a campaign but only those with NPX role "NPX Admin" can send it.
The Record type to use is: NPS Campaign.
There are 3 types of Campaign:
- MNPS
- FNPS
- GSKA
Depending on this type, we'll have different presentation of the campaign members list in the "Magic Tool" and different notifications about contact's answers.
Start and End Date:
NPS Survey: This information corresponds to the NPX Survey
Specificities for Core:
GBU: For GSKA Campaign, the GBU must be Corporate
NPS Champion:
3. Campaign Members Management
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