1. Getting the Results

Every 2 hours, NPX job send back to Solvay the status of the answers got from the contacts and update NPX Survey Records object accordingly.

2. Feedback call

When a feedback call is requested, create a task assigned to the Frontline Employee.

3. Hard Bounced management

NPX Tool runs a job every 2 hours to get any new NPX Survey Records in order to create it in his tool.

If a pre-notification is requested in the set-up of the Survey in NPX, an email is sent to the contacts to advise them that they are going to receive a survey from Solvay in a couple of days.
On the D-Day, the survey is sent to the contacts.

All this is set-up in NPX tool by NPS Team.