I do not see any search results ?

Such blank display could be linked to limited rights for a given end user to access the search results or a temporary technical issue disabling the search

in both case, Contact sbs-is-appli-help@solvay.com stating on which sinequa search you are having display issue.

1) No results shown

2) Full Blank page
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I have problem opening the document in Sinequa ?

This problem is related to the source of the document. For example you are opening a document from Documentum server and the service on Documentum is problematic. Thus you are able to search and find the result, but you are not able to open/download the document. You can identify this problem to be the source of the document by observing the URL (if the url does not contains "-search", this mean that the service from the document source is having issue).

Example of the screen expected:

After trying to open the document to view