Digital Signage - Appspace Support process and scope
Scope of the Support
- Endpoints (chromebox + screen):
- I am not able to see my endpoints.
- There is a Network issue
- The screen does not display my channel but it displays something else.
- Channels:
- I am not able to view/access my channel.
- I cannot update my channel.
- Library:
- I am not able to see my library anymore.
- I am not able to upload files into my library.
- Appspace
- I cannot connect to my account
What is pre-created and pre-configured
- A network
- A local library
- A channel
- Pre-created and pre-configured based on the Solvay template
- Link between the endpoint (Chromebox + Screen) and the channel
Who should I contact?
- You can contact the Helpdesk for any question or issue about Digital signage
You can go through the Appspace knowledge base in order to learn more about Appspace.
The best way to get IT support is to use the new
Service One Platform.