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Digital Signage - Appspace Troubleshooting

(plus) Content Issues - Google Drive Files

(warning) Issue: Cannot insert Google Drive files

(tick) Solution:

Google Doc File:  

  • Insert the text as Rich Text
Google Sheets File:  
  • Take a screenshot and insert into sign using Media or a Widgets
Google Slides File:
  • Download your slides as an Image File and then insert using Media or Widgets 

(plus) Content Issues - WMV Video Files

(warning) Issue: Cannot use WMV video files

(tick) Solution: Convert your video file to a supported file format

Supported File Formats for Chrome OS

(error) MPEG-1

No

(error) MPEG-2

No

(tick) MPEG-4

Yes

(error) WMV

No

(error) VC-1

No

(plus) Content Issues - PowerPoint Files

(warning) Issue: Cannot insert PowerPoint files into a Sign

(tick) Solution: Export each slide as a JPEG file which you can then use in a Mediazone Widget or as Media. 

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