Definitions
Solution finder: Tool available for both Customer and Partners that allows users to search for detailed information about Novecare products per Markets they have access to. The search values are managed by Novecare business users as well as the access to the Markets for the contacts (customers)
Product Catalog: Link to Solvay.com website to check general product information.
Accessing points
Solution Finder
Homepage - Menu
Contacts are able to search for products that are related with their Markets (field in Contacts), each of the Markets have different filters with different values (multiselecting is allowed):
When users click the product name or discover they are redirected to new browser page that opens up with the product details:
In the Formulations tab the documents appear automatically and user can download either from the name or from the button:
In the Documentation tab the customer can search and download SDS, TDS, General Statements, Certificates and Marketing Documents, the country and and Language filters are dynamic according with the type of document selected:
For the 'Order a sample' button refer to MSP: Sample Requests and MSP: Customer Requests
Product Catalog
This capability can be accessed through several points in MSP detailed below :
Homepage - Menu (DISTRIBUTERS)
Homepage - Footer (DISTRIBUTERS and CUSTOMERS)
More details can be found here:
Novecare Digital Assistant (MVP) - Functional Design
Data Model & Security
Solvay.com is a public website. There is no confidentiality or security issues.
No data is managed for this capability.
The best way to get IT support is to use the new
Service One Platform.